• Salvio Pacheco Square
  • Care Management Programs Manager

    Posted: 08/13/2022

    About the job

    The Care Management Programs Manager (CMPM) position is responsible for managing both the Elder Abuse Prevention Program (EAPP) and the Care Management programs in compliance with the deliverables prescribed in associated contracts and grants. This includes:

    Liaising and partnering with community resources
    Being the expert on resources, services and programs available to seniors in the County
    Assessing client needs and evaluating options
    Matching clients with available and appropriate resources
    Maintaining extensive compliant records and reports
    Coordinating and supervising a department staff of three as well as managing a direct client caseload
    The Care Management Programs Manager (CMPM) position is a full-time regular exempt position reporting to the Executive Director. The position is based in Walnut Creek with up to 80% travel throughout Contra Costa County and possibly working at other agency-hosted locations, such as senior centers. This position requires working some evenings and weekends.


    Interview prospective clients and prepare comprehensive, multi-disciplinary assessments and evaluations; determine if clients meet intake criteria, including the gathering of information from client and family, current and previous service providers, and from others involved with the client.
    Prepare client case based on information gathered; develop a Plan of Action with identified goals agreed upon by the client. Maintain current client files in the office.
    Establish and maintain close contact with clients and their families to monitor their needs, resolve difficulties, and coordinate support in times of crisis, as needed. Travel to clients’ homes to assess issues when needed.
    Supervise staff, set goals, conduct performance reviews, coach and mentor employees.
    Maintain updated digital records on care management work, including but not limited to information, referral, and progress notes.
    Act as a liaison to assist in the development of community resources, support projects of importance to families we serve, and maintain community accountability and visibility. Maintain active lists of resources.
    Understand County policies and changes pertaining to In-Home Supportive Services (IHSS) and related programs.
    Maintain good working relationships with County and City officials.
    Assist with determining best use of supplemental funding from grants and foundations.
    Participate in outreach meetings with potential clients to raise program awareness.
    Comply with all HIPPA regulations and other government requirements.
    Generate monthly reports to management regarding client outcomes.
    Attend agency meetings.
    Additional duties as needed.