• Salvio Pacheco Square
  • Administrative Assistant

    Meals on Wheels Diablo Region
    Job Description
    1300 Civic Drive, Walnut Creek, CA 94596 • phone / 925.937.8311 • fax / 925.946.1869 • info@mowdr.org • www.mowdiabloregion.org

    MEALS ON WHEELS ADMINISTRATIVE ASSISTANT JOB DESCRIPTION
    Eff. 072020

    PROGRAM DESCRIPTION:
    Meals on Wheels Diablo Region (MOWDR) provides nutritious meals and daily contact from a dedicated staff of volunteers. The Meals on Wheels (MOW) home delivered meal program supports independence while promoting the social, physical, and emotional well-being of seniors. The program consists of case management, administrative staff and volunteer drivers who deliver meals to home bound seniors on specified routes Monday through Friday.

    SCOPE OF WORK:
    The MOW home delivered meal program is currently adopting The Client Change of Condition Protocol, and technology assisted meal delivery programming. These will assist MOWDR to identify and address the nutrition, health and social needs of our nutrition program clients. This programming enables the capture of real-time meal delivery and change of condition data; allowing us to act immediately to ensure the health and safety of our clients.

    We are seeking just the right person to provide administrative support around the new technology and its ongoing implementation to advance our current meal delivery and wellness check policy to the next level. This individual will work with the Client Support Associate staff to determine the appropriate course of action and intervention needed upon a report. The efforts and outcomes will be recorded, so the appropriate information can be relayed to family and health care providers.

    This is a full time, 40 hours a week, position, Monday – Friday, 8 AM-4:30 PM. The position reports to the Nutrition Services Division Manager and is located at the Meals on Wheels Diablo Region office in Walnut Creek.
    DUTIES AND RESPONSIBILITIES:
    • Monitor the Mobile Meals and Change of Condition Dashboards throughout delivery times. Manage the MIA log daily.
    • Accept reports from Volunteer and Delivery Associates regarding problems with meal delivery, both by phone and Dashboard and follow up as needed.
    • Maintain accurate record of incoming and follow up phone calls, including referrals. Update case management notes after following up.
    • Work with the Volunteer Coordinator to ensure volunteer monthly license and insurance verifications are completed and recorded accurately.
    • Manage any volunteer and/or client notices, i.e. Holiday Notices
    • Manage birthday cards for Volunteers.
    • Supply monthly reports to management regarding client outcomes. www.mowdiabloregion.org
    • Carry out the mission of Meals on Wheels Diablo Region with professionalism and integrity.
    • Attend agency meetings.
    • Comply with all HIPAA regulations and mandated reporting procedures.
    • Other duties as assigned.
    QUALIFICATIONS:
    This position requires the following:
    • Excellent telephone and interpersonal skills.
    • Demonstrated customer service skills while dealing with a diverse population.
    • Knowledge of Contra Costa Social Services and Resources.
    • Excellent computer skills for reporting and data entry purposes.
    • Manual typing.
    • Experience reporting statistics and meeting deadlines.
    • Collaboration with multiple stakeholders.
    • Familiarity with computerized record keeping.
    • Able to make decisions independently and respond appropriately to incoming calls.
    • Background check clearance.
    • Have reliable transportation.
    • Bi-lingual – Spanish a plus.

    BENEFITS: Benefits include accrued paid time off, paid holidays, contribution to medical/dental/vision (for employee), and 401k matching.

    We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, citizenship status or any other category protected by applicable federal, state, or local laws.
    Contact Information