The Audiovisual Specialist at Carondelet High School is a dynamic position, and the ideal candidate will possess a broad range of technical knowledge and experience, while also having extraordinary interpersonal skills. This position will be responsible for championing the organization's efforts as it relates to supporting, maintaining, and enhancing our audiovisual systems.
The Audiovisual Specialist will serve as a member of the Operational Technology Department. This department is charged with overseeing technology systems including server and network infrastructure, end-user devices (computers and tablets), Google Suite including electronic mail, telecommunications, audiovisual, and copiers and printers. The Operational Technology Department is foundational to the organization and prides itself on quality work, efficiency, and attention to detail.
- Serve as a member of the Operational Technology department with other team members to advance organization and department goals. While this position will focus on audiovisual systems, there will be significant crossover between IT and AV. This position will be called upon periodically to provide basic IT support for end-users. Likewise, the rest of the IT department will assist with AV-related initiatives periodically as needed.
- Integrate and collaborate with other departments as necessary. Including but not limited to Educational Technology, Facilities, Innovation Center, Logistics, Marketing/Communications, and Development (Events).
- Responsible for providing on the job guidance to others including one-on-one training as well as group Professional Development.
- Accountable for providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, live streams, classroom content, and other digital media.
- Lead regularly scheduled or limited scope projects as assigned.
- Accountable for supporting physical audiovisual installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department-specific installations.
- Accountable for providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed. Event support will be required on evenings and weekends, may be onsite or on-call support.
- Responsible for ensuring that all A/V hardware and systems are operating optimally. This includes performing preventative maintenance, submitting service requests to third-party vendors, as well as hand-on break/fix troubleshooting.
- Accountable for communication about problems and resolutions according to defined standards of practice.
- The work schedule for the Audio Video Specialist will vary based on scheduled events. Standard hours will be Monday - Friday, 8:00 AM to 4:00 PM. However, these hours will be modified to accommodate special events needing AV support. Weekend event support will be required on a frequent basis.
Specific Responsibilities - Audio Video & Information Technology (included, but not limited to)
- Provide support and training for all organization audiovisual systems. This includes projectors, amplifiers, speakers, televisions, AppleTVs, LCD televisions, digital signage, live streams systems, direct view LED wall, clock system, bells, and public address system, and associated systems ad cabling.
- Respond immediately to classroom support escalation incidents to resolve emergent issues.
- Provide support and light installation for audiovisual and multimedia installations in classrooms, conference rooms, and public spaces across campus.
- Perform maintenance checks, troubleshooting, and programming of audiovisual equipment.
- Create and support the creation of audiovisual content as necessary to support specific events and/or projects. May include images, presentations, video, audio, etc.
- Ensure that practices, procedures, and policies for use of audiovisual systems are documented, inventoried, and made available appropriately.
- Prepare for and support events requiring audiovisual equipment, as assigned. Including providing audio mixing and sound reinforcement for large campus events.
- Empower event organizers to be self-sufficient with their event productions by preparing equipment in advance and demonstrating operating procedures.
- Troubleshoot equipment malfunctions; perform minor repairs or adjustments to audiovisual equipment and identify major repair needs.
- Ensure proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
- Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces, and public areas.
- Use technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.
- Provide training and support for virtual meeting environments including Zoom (Meetings and Webinars), Google Meet, and other online or streaming solutions as implemented.
- Manage the campus-wide bell/public address system including programming and maintenance.
- Three or more years of directly related professional experience.
- Ability to assess the current list of work and prioritize based on established criteria.
- Working knowledge of Windows and Mac OS.
- Working knowledge of software, hardware, and systems integral to audiovisual installations such as control system software, video and audio switching and display hardware, presentation software, graphic design software, camera, portable lighting, and video conference platforms.
- Capable of working with high profile faculty, guest speakers, and alumni through a diplomatic lens.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Ability to follow direction from peers, faculty, and staff to achieve the appropriate vision for events.
- Motivated with a positive attitude.
- Must possess aptitude for problem-solving.
- Ability to lift/carry/move equipment such as projectors, amplifiers, speakers, and computers.
- Experience working in Education is preferred.
- Experience providing audiovisual support for high-profile events is preferred.
- Understanding of fundamental IT/Networking concepts such as WAN, LAN, TCP/IP.
- Experience using/troubleshooting Crestron audiovisual systems is preferred.
- Bachelor’s Degree, Associate, or Trade/Vocational College in Audiovisual Systems, Information Technology, Electronics, Communications, or a related field.
- A combination of education and comparable work experience will be considered.